I am apalled that Old Town is so unprofessional in handling this matter. When i was discharged, i informed the manager of the outlet (including proof of my admission into NUH and food poisoning). However it took a few months for Old Town to reply to me, informing me that nothing will be done. I am extremely upset at the reply given to me as it makes it seem that i am the one at fault for eating your tuna toast! I did not pay Old Town to give me a food poisonning and making me suffer! I cannot believe that Old Town, an established cafe is so insincere towards its customers.

Even during the time when i had food poisoning, there was no assistance from your seemingly ignorant staff. Is this how Old Town trains their staff? i have told my family and friends about this matter and they are very disappointed that a trustworthy cafe like Old Town provides their customer with such horrible service.i believe that customers not only patronise for quality food but also for quality service. if Old Town is so insincere in handling such matters, i believe no one will be interested in coming to Old Town cafe anymore.

Especially, there are so many cafes out there who serve cheaper food with better services. Needless to say, my family and i have decided not to patronise Old Town anymore.these are the type of services that causes the company to lose their business! You have caused me emotional and mental trauma as well as inconvenience to me and my family. What strucks me most is that you do not reflect on your mistake given the fact that you did not apologise but instead told me that nothing will be done! What is this? Are you telling me that maintaining low hygeine standard is acceptable? Or are you telling me that every customer is eating at their own risk and whatever happens to them is their problem? This is ridiculous and unacceptable!

To prevent more people from being harmed, i will warn my family and friends not to patronise any of your outlets. I have a very deep and unpleasant impression of your outlet!i hope that you will look into this matter seriously and give me a satisfactory explaination on this matter. i also hope that Old Town will apologise to me personally and it is best that you review your hygiene standards befoe serving food onto the table to innocent customers! They do not pay you to suffer!

i want to say the service is really bad, the arrogance of the servers, the long queue time (and still as if we owe them to queue up), the mediocre quality food, overpriced food for small pathetic portions and overall, really dont understand why i’m paying so much more than Yah Kun, Wang Cafe etc just for similar food items and such bad service attitude.

after 2 very dissappointing and angry experiences with them, i’ve decided never to patronise them and would warn my friends and family about their service.

Worst service attitude! Which seems to be consistent throughout the various outlets I’ve Been to.Indeed! I went to the east coast, suntec, white sands outlets. Service sucks!!!! Arrogance beyond words! Food is so-so but overpriced! I’ll never ever go there again. I’ll rather support our own local brand YAh Kun!

We have ordered different food; however the food quality and serving size are really “BELOW” our expectation !

The MH Siam that I have is very bad ! It is cold and the fried chicken is cold and soggy ! After I make a complaint, the waiter has warm up the food for me, but the fried chicken still soggy !! If I prefer the “pre cook” food, why should I spend the money and go to your restaurant ?! Must well I go to a hawker stall ! Furthermore, the serving size is really small ! I I have to buy another food immediate I have the lunch in your restaurant ! It is really upset, the food is nothing compare to Papa Rich !

Besides, my friends also complaint on the Curry Mee and Dry Curry Egg Noodle, it is watery !
The serving size of Ipoh Chicken Hor Fun also very small !
These food just do not deserve a price like this !!

If you have a doubt on this, please stop by and spot check on the above mentioned food. I believe if you were the customer, you will never go back to the same restaurant again !!

Thanks for sharing Matt!

I am guessing that you are in Canada. You can get the Oldtown 3 in 1 at Yuan Ming in Mississauga in Canada. Maybe the other oriental stores in Canada carry them too.

To add salt to the wound, there is that mandatory 10% service charge here even though we had to queue at the counter to make our payment when we patronised the Toa Payoh Hub outlet on two separate occasions.

And oh, they don’t provide water too. After the subsequent disappointing experiences at Old Town, we have decided to never come back to this place.

We ordered the curry noodle and the curry soup’s like darn expensive and only give less than a bowl depth.

It’s really not worth to get a bad ratings when good food are provided to customers.

OTW owner(s), please be alerted that we are living in year 2010 and service oriented island.

hahaha………but good taste…..

oldtownsgteam.blogspot.com